Accessibility statement for eATOL Claims Portal

This accessibility statement applies to https://atolclaims.caa.co.uk/

This website is run by the UK Civil Aviation Authority. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • some help content in the claims form is not accessible.
  • the focus indicator is too subtle in some parts of the claims form.
  • some fieldsets are empty or are missing legends throughout the claims form.
  • error messages are not displayed in close proximity to the specific fields.
  • some text within the form is below minimum colour contrast.
  • radio buttons and checkboxes throughout the form do not meet the minimum target size.

Feedback and contact information

If you need information on this website in a different format like accessible PDF please contact Claims@caa.co.uk

We will consider your request and will revert back asap.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: Claims@caa.co.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

The Civil Aviation Authority are committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  1. The alt-text on the ATOL logo in the navigation bar is incorrect and doesn't match what is displayed visually. This fails WCAG 2.2 success criterion 1.1.1 Text Alternatives.
  2. There are some empty fieldsets, missing legends, date pickers are not announced by the screen reader and there are a number of broken aria references through the portal. This fails WCAG 2.2 success criterion 1.3.1 Info & Relationships.
  3. When styles are removed there are some sections displayed that are not relevant. This fails WCAG 2.2 success criterion 1.3.2 Meaningful Sequence.
  4. Text on the navigation bar and some text within the form is below minimum colour contrast. This fails WCAG 2.2 success criterion 1.4.3 Contrast (Minimum).
  5. Some help content is not read out by the screen reader. This fails WCAG 2.2 success criterion 1.4.13 Content on Hover or Focus.
  6. Some help features cannot be accessed using the keyboard. This fails WCAG 2.2 success criterion 2.1.1 Keyboard.
  7. All the pages in the claims form have the same page title. This fails WCAG 2.2 success criterion 2.4.2 Page titled.
  8. Some of the labels are not as descriptive as necessary. This fails WCAG 2.2 success criterion 2.4.6 Headings and labels.
  9. The focus indicator around the text fields and some buttons throughout the form is too subtle. This fails WCAG 2.2 success criterion 2.4.7 Focus visible.
  10. The accessible name of the Choose file button on the file upload does not match the visible label. This fails WCAG 2.2 success criterion 2.5.3 Label in Name.
  11. Some of the radio buttons and checkboxes throughout the form do not meet the minimum target size. This fails WCAG 2.2 success criterion 2.5.8 Target Size (minimum).
  12. Error messages are only shown at the top of the page and not in close enough proximity to the specific fields. This fails WCAG 2.2 success criterion 3.3.1 Error Identification.
  13. Some sections are missing instructions on required input. This fails WCAG 2.2 success criterion 3.3.2 Labels or instructions.
  14. Status message updates cause the focus to move from the expected location. This fails WCAG 2.2 success criterion 4.1.3 Status messages.

What we’re doing to improve accessibility

Following the audit conducted on 23rd September 2024, the Civil Aviation Authority are working to fix content which fails to meet the Web Content Accessibility Guidelines version 2.2 AA standard.  The next release to address accessibility issues is currently planned for March 2025

Preparation of this accessibility statement

This statement was prepared on 23rd September 2024. It was last reviewed on 23rd September 2024.

This website was last tested on 23rd September 2024. The test was carried out internally.

The Website Accessibility Conformance Evaluation Methodology (WCAG-EM) was used when deciding on which pages to test.